Shipping & Returns
Orders are processed and shipped Monday - Friday excluding U.S. holidays.
All orders will be shipped via UPS Ground (estimated delivery of 2-7 business days).
Expedited orders need to be placed before 12:00PM PST in order to meet the next business day shipments.
All shipments must be made to a valid address within the US and Canada.
(We do not ship to P.O Boxes, APO/FPO at this time.)
Customers are held responsible for paying all duties, taxes, customs fees, and other fees for their merchandise.
If your credit card is declined, your order will be shipped once payment is released.
If your payment is not released within a timely manner, we may cancel your order at our discretion.
Note: New Pink is not liable for delays in shipping caused by external factors.
Please check merchandise immediately.
All merchandise must be in its original packaging with hang tags in place
Merchandise must be unworn.
All claims of damages or returns must be made within 7 days of receipt of goods.
In order to submit a claim the RMA Form needs to be requested from the returns dept.
Please provide detailed information and images of any fabric or clothing related issues to help support your reasons for returns/exchanges.
If return/exchange is approved, a copy of the RMA Form and invoice must be included in the merchandise that is being returned.
Customers are responsible for shipping the merchandise back with their selected carrier unless otherwise stated by a member of New Pink.
No returns will be accepted without proof of purchase.
Any items with signs of wear, label changes, or modifications will not be accepted for exchange or store credit period.
Please give up to 3 business days for us to inspect and process your items once we receive them.
All returns and exchanges will incur a 20% re-stocking fee unless otherwise stated by New Pink.
All approved exchanges will be issued store credit for 6 months once it is issued unless otherwise stated.
All sale items are final sale. No returns/exchanges are allowed.
Any open invoices past due will be charged automatically using payment info on file.
This invoice shall be governed by and constructed in accordance with the laws of the State of California.
Any disputes will be subject to the jurisdiction of the Los Angeles Superior Court.
By shopping with us you agree to our Terms and Conditions.
Online orders email: email@example.com
ATTN: ONLINE RETURNS
1100 S San Pedro St Unit N6
Los Angeles, CA 90015